I returned my dishwasher, and instead of asking for a refund I rummaged through a dozen or more models before I found one worth taking home, and the good folks at the store gave me an extra 10% discount. You are taking a chance in the hopes of scoring a bargain, and it is better to being home an appliance which fails immediately rather than one which works just long enough to outlast the return window. Unless you can un-bend the frame without compromising function or performance, in which case you can buy a 'good as new' unit for the price of a damaged unit. If you see bent frames, stay away, for example. The store is full of appliances, and with time and attention you can sift out the bargain pearls (good pricing, no obvious defects) from the crowd of damaged and suspect units. Having said all this, there are bargains to be had at the Sears Outlet store, in person, if you are knowledgeable and keenly aware. Sears Outlet website (corporate) has no shame. There is no repair or replacement option, just uninstall and return to store for refund. Sure enough, the frame is bent (almost impossible to tell until you install it) and the unit leaks like a sieve at the (non) seal between the door and the chassis. The store says they ONLY have 'scratch and dents', and admit the website is misleading.ĭishwasher looks pretty good, there is a slight inconspicuous dent, so I take it home. open box, no damage, brand new) dishwasher online, pick up from Portland Oregon store. just seems super scammy overall and sales people were mostly clueless about items. Less worry, less hassle, arrives in good condition in a box with a manual.Īlso ridiculous that they don't provide any info on the stuff in the store - model #, features, etc. Next time I'd skip the scratch Nd dent discount and buy new. Haven't tried it yet but worried now it was a return and is broken. They try so hard to sell you the extra sears insurance policy and I'd believe that's because a lot of this "floor model" / "dented" item equipment often has more wrong with it than meets the eye.Īlso bought a washer/Dryer while there that was a floor model' and in getting it the house realized there was water in it and dryer lint in the pipe and all over the lint filter. But if it happened on the way home it was inevitable. No idea if it happened intransit or was like that as it's hard to initially see. Also found a 2" Long crack In glass top caused by missing foam sealer section on the edge of the glass. The drawer was all screwed up and as I began taking it apart to fix it (which required a good amount of hammering) - I saw the caster locations were all bent up and it was impossible to adjust them to level the unit. Got it home and next day in the daylight I started to realize it was pretty beat up - well beyond the dented drawer handle that was advertised. I ordered a glass top range online and called after to confirm I could pick up (local store scratch/dent item).
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